Enchanted Thoughts Club is not responsible for lost, damaged or stolen packages.
We ask that you ensure your shipping information is correct during check out. Enchanted Thoughts Club does not take responsibility for packages shipped to incorrect addresses due to customer error.
Please do not send direct messages on IG regarding the status of an order. To ensure we receive your questions, please go to our Contact Us Page and submit your questions there.
We do not offer exchanges or refunds.
If you have any issues with your package or order, please contact us by email and we will do our best to help.